You must contact us by email prior to returning any item. Please include your invoice number, name, phone number and item/s ordered, as well as a note explaining the reason for the return in the email.
You have up to 30 days from the date of delivery to make a refund.
Item must be in new condition, clean and not altered in anyway.
Custom made and special order items cannot be returned or exchanged.
We do not exchange any item(s) if the item has been used and/or damaged (unless due to a manufacturing defect).
Returns are processed within 5 business days.
Customers are responsible for freight costs associated with returning goods or exchange.
Von Ultimate Dog Shop accepts no responsibility for loss or damage caused return during transit.
All return policies are the same for international customers.
Shipping rates are the responsibility of the customer.