Returns Information

Our returns policy is clear and simple:

  • You must contact us by email prior to returning any item. Please include your invoice number, name, phone number and item/s ordered, as well as a note explaining the reason for the return in the email.

  • You have up to 30 days from the date of delivery to make a refund.

  • Item must be in new condition, clean and not altered in anyway.

  • Custom made and special order items cannot be returned or exchanged.

  • We do not exchange any item(s) if the item has been used and/or damaged (unless due to a manufacturing defect).

  • Returns are processed within 5 business days.

  • Customers are responsible for freight costs associated with returning goods or exchange.

  • Von Ultimate Dog Shop accepts no responsibility for loss or damage caused return during transit.

International Customers

  • All return policies are the same for international customers.

  • Shipping rates are the responsibility of the customer.