Returns Information

Our returns policy is clear and simple:

      • You must contact us by email prior to returning any item. Please include your invoice number, name, phone number and item/s ordered, as well as a note explaining the reason for the return in the email.
      • You have up to 14 days from the date of delivery to lodge a refund.
      • Item must be in new condition, clean and not altered in anyway and all tags still attached.
      • Custom made and special order/s items cannot be returned or exchanged.
      • We do not exchange any item(s) if the item has been used and/or damaged (unless due to a manufacturing defect).
      • Returns are processed within 5 business days.
      • Customers are responsible for freight costs associated with returning goods or exchange.
      • Von Ultimate Dog Shop accepts no responsibility for loss or damage caused in return during transit.
      • All return products will incur a 15% handling and restocking fee.

      International Customers

          • All return policies are the same for international customers.
          • Custom duty taxes are the responsibility of the customer.